Terms and Conditions

General Terms and Conditions

Your contract is with From The Oak Tree, The Willows, Ironstone Lane, Holwell, Melton Mowbray, Leicestershire, LE144SU

Please ensure that you read the terms and conditions of sale carefully prior to purchasing items from From The Oak Tree.   Any purchase made or registration of personal details is deemed acceptance of these terms.  Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our Delivery & Returns section.  All prices quoted on the website are accurate at the time of publication.

Terms Of Sale

All prices are quoted in UK Sterling. Prices exclude delivery costs which will be added at checkout. We will not be liable for any export or import duties, taxes etc. arising as a result of the goods being sent to a destination outside of mainland UK, and may need to contact you for additional payment relating to higher courier charges abroad.   Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by PayPal.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site.

On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact us.  

Product Information

All products are subject to availability and we reserve the right to withdraw products at any time and/or remove or edit content on this website.   Prices and availability of goods are subject to change without notice.   Every care has been taken to ensure that the descriptions and specifications are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products all sizes are approximate. Furthermore, wood is a natural product and has all manner of colour variations, and whilst we go to great lengths to colour match as much as possible, we cannot guarantee any replication of colour from piece to piece. The removal of every single flaw would render the timber characterless. Accordingly, the customer accepts there may be some flaws, such as small knots, small shakes (slight cracks which are a natural element of the timber), and other minor flaws which will not impair the performance of the product. Whilst we go to great lengths to ensure the timber has been correctly dried, movement in solid timber cannot be prevented. After delivery, small cracks may appear a few millimetres in width. This is entirely normal and is regarded as part of the natural beauty of the timber. These cracks and movements do not constitute any fault with the timber or product construction; for the sake of clarity, timber is a natural product and will move/change over time and the customer expressly understands and accepts this while the colour reproduction is a close representation, a very slight variation in the actual goods may occur.

If it is essential that the measurements are accurate on an item then please contact us prior to ordering and we will be happy to help.  We will not be liable for the cost of returning items that are not the right size for your purposes if you have not checked with us beforehand.
Made to order/fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products. Please note that due to the bespoke nature of made to order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.

Stock Shortages

If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.


You must notify us immediately if you decide to cancel your order.  We are only able to cancel orders that contain non-personalised items on your behalf, providing the order has not been prepared for despatch.  You are required to notify us within 7 calendar days following receipt by you of the Goods.  All personalised orders are considered final at the point of order placement.  Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items

Parcels returned to From The Oak Tree are done at your own cost. Please note that we are unable to add or amend an order once it has been placed.

Security & Privacy

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the terms of the UK Data Protection Act 1998. We do not store credit card details nor do we share customer details with any 3rd parties.


This website and its content is copyright of From The Oak Tree.   All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: (i) you may print or download to a local hard disk extracts for your personal and non-commercial use only; (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


The information contained in this website is for general information purposes only. The information is provided by From The Oak Tree and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of From The Oak Tree.  We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, From The Oak Tree takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Please read carefully if buying a swing:

Due to the nature of the equipment and in view of the fact that we have no control over the use, siting, positioning or erecting of the equipment supplied "From The Oak Tree" accepts no responsibility or liability for any injury, accident or death caused by any of its products whether directly or indirectly.

It is the responsibility of the individual installing and using the product to take the necessary precautions and to ensure the supporting branch or beam etc is capable of supporting the load imposed. Use the equipment at your own risk.

It is also the sole responsibility of the purchaser to check the ropes for wear and tear and replace when appropriate

In purchasing, erecting and using the swing provided, you fully accept these terms and conditions and that you are accepting full and unconditional responsibility for any consequences caused

If you do not want to accept full and unconditional responsibility for the goods supplied and any consequences caused, please do not purchase this product

Please check your product carefully before using or installing it, as a precaution. From the Oak tree can not be held responsible for any injury.  The customer agrees to take the correct installation of all swings failure to do this will most likely lead to damage, and From The Oak Tree Ltd cannot be liable for any damage in these circumstances.  We advise asking a tree surgeon to help with the installation of a tree swing.